Refund policies

Refund Policy

Last Updated: [15 September 2025]

1. Overview

At BuyDiscordMembers, we stand behind the quality of our Discord growth services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. Please read this policy carefully before making a purchase.

2. Service Delivery Timeline

Standard Services: Most services begin within 24-48 hours of order confirmation
Completion Time: Service delivery varies by package size and type, typically 1-7 days
Progress Updates: You can track your order progress through your account dashboard

3. Refund Eligibility

Eligible for Full Refund:

Non-Delivery: If we fail to start your order within 72 hours of confirmation
Service Failure: If we cannot complete your order due to technical issues on our end
Duplicate Orders: If you accidentally place multiple orders for the same service
Account Issues: If your Discord server is deleted or becomes inaccessible before service completion (not due to violations)

Eligible for Partial Refund:

Partial Delivery: If only part of your order is completed due to unforeseen circumstances
Service Interruption: If external factors prevent full service completion
Downgrade Requests: If you request a smaller package after service has begun

NOT Eligible for Refund:

Completed Services: Orders that have been fully delivered as described
Change of Mind: Refunds due to buyer's remorse or change of preferences
Discord Policy Violations: If your server violates Discord's Terms of Service during or after service delivery
Third-Party Issues: Problems caused by Discord platform changes or restrictions
Custom Requests: Special orders or modifications that have been completed
Services Older Than 30 Days: Orders completed more than 30 days ago

4. Refund Request Process

Step 1: Contact Support

Email us at support@retroboostify.com
Include your order number and detailed reason for refund request
Provide relevant screenshots or evidence if applicable

Step 2: Review Period

We will review your request within 24-48 hours
Additional information may be requested to verify your claim
You will receive an email with our decision and next steps

Step 3: Processing

Approved refunds are processed within 3-5 business days
Refunds are issued to the original payment method
You will receive a confirmation email once processed

5. Refund Timeline

Request Review: 24-48 hours
Refund Processing: 3-5 business days after approval
Bank/Card Processing: 5-10 business days (varies by financial institution)
Total Timeline: Typically 7-15 business days from request to account credit

6. Service Guarantees

Quality Guarantee

We guarantee that our services meet the specifications outlined in your order. If the delivered service significantly deviates from what was promised, you may be eligible for a refund or service correction.

Retention Guarantee

While we cannot guarantee indefinite retention of members (as this depends on your server's content and engagement), we offer a 7-day retention guarantee. If you experience unusual drops within this period, contact us for assistance.

7. Dispute Resolution

Internal Resolution

We encourage customers to contact our support team first to resolve any issues. Many concerns can be addressed without requiring a refund through:

Service adjustments
Additional delivery time
Alternative solutions
Partial credits for future orders

Chargeback Policy

If you initiate a chargeback with your payment provider without first contacting us, we reserve the right to:

Suspend or terminate your account
Reverse any services provided
Decline future business

8. Special Circumstances

Discord Platform Changes

If Discord implements policy changes that affect service delivery, we will:

Notify affected customers immediately
Offer alternative solutions when possible
Provide prorated refunds for undeliverable services

Force Majeure

We are not liable for service delays or failures due to circumstances beyond our control, including:

Discord platform outages
Internet service disruptions
Natural disasters or emergencies
Government regulations

9. Modification of Services

Upgrade Requests

Upgrades can be purchased at any time during service delivery
Pay only the difference between packages
No refund required for upgrade processing

Downgrade Requests

Must be requested before 25% of service completion
Subject to partial refund based on work already completed
Administrative fee may apply

10. Customer Responsibilities

To maintain refund eligibility:

Ensure your Discord server complies with Discord's Terms of Service
Provide accurate server information and access when required
Respond to our communications within 48 hours
Do not make unauthorized changes to your server during service delivery

11. Refund Limitations

Maximum refund amount: Original purchase price
No compensation for indirect damages or losses
Refunds are limited to monetary compensation only
No refunds for free services, bonuses, or promotional offers

12. Contact Information

For refund requests or questions about this policy:

Email: support@retroboostify.com or https://discord.gg/bdmlounge
Subject Line: "Refund Request - Order #[Your Order Number]"
Response Time: Within 24-48 hours

Business Hours: Monday-Friday, 9 AM - 6 PM EST
Weekend Support: Limited availability for urgent matters

13. Policy Updates

This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. Customers will be notified of significant changes via email or website announcement. Continued use of our services constitutes acceptance of any policy updates.

This policy is designed to provide fair and transparent refund procedures while protecting both customer and business interests. For specific questions about your order, please contact our support team.